Too often, formal training programs and orientation sessions teach new employees the "rules", but leave learning the "ropes" — your organization's "secret sauce" — to chance.
Why not try a better way?
xPERT eCommunity can promote a sense of team among new hires, and create avenues for them to ask questions of senior staff and get the "real scoop" from assigned buddies.
By providing an online center where new trainees can learn from each other and network with experienced employees, you can dramatically reduce time to productivity.
Situation: A major insurer recruited underwriter trainees during their senior year of college, but experienced significant attrition before a June training class. And, after orientation classes focusing on best practices, trainees still sometimes adopted the "old ways" used in field offices.
Solution: From January through June, the company used an eCommunity so recruits could interact with an underwriting VP and program alumni. Then, the company reinforced the June training with eight months of weekly eCommunity sessions to reinforce techniques, give strech assignments and share successes.
Results: Two white papers were produced within six months, meeting attendance increased 15%, and 45% of members participated in the online work space.