Core to our philosophy is the belief that sound professional services address three critical components of your online learning program: the technology that supports the learning, the learners, coaches and administrators who will use the tools you provide, and an instructional design methodology that reaps the result s you want.

We use a People/Process/Technology (PPT) model to ensure that we include all aspects of designing and deploying a high impact blended learning program. Hover your mouse over a critical component in the graphic above to learn more about our service philosophy.

Technology

The xPERT learning platform supports three kinds of learning: structured, informal and workflow. Creating the right blend of these components is critical to meeting your business needs for training. Our expertise, coupled with our integrated learning software provides you with the flexibility to get what you need, and no more than you need, out of our technology.

People

We use a role-based program management approach that ensures that we support learners at every step of the process. Roles supported within the xPERT learning platform include the following:

• Learner
• Administrator/project manager
• Learners' managers
• Content manager
• Community manager
• Coach/mentor
• Instructional designer

Process

Our proven End2End Methodology™ ensures that issues critical to the ongoing success of your learning initiatives get addressed every step of the way. Click here to learn more about our six-step methodology and how we apply it in order to support everyone involved in your learning programs.

Whether you: (1) want to do it yourself, (2) want to do it yourself but have some help or (3) want us to do it for you, we have a professional services plan to meet your needs. Hover your mouse over a service level in the graphic above.

Platinum

The platinum plan is a full service, "just add SMEs" offering. We do everything required to design your solution, develop the content (with the exception of highly technical exercises), deploy it on the platform, provide live support to your coaches and learners (eCampus solutions), do all required hosting and system administration, and conduct an after action review. The platinum service is the solution of choice when you have not built eCampus programs before and cannot afford to have your learners learning from your mistakes.

Gold

The gold plan is for the people who want to do it themselves but would like to have consultations at key points to ensure that they're on track. The gold plan includes everything in the bronze plan plus an a la carte menu of services:

• Architectural design review
• Content audits
• Quality testing
• Weekly project check-ins

Bronze

The bronze plan is for people who want us to get out of the way so they can do it themselves. They have their own ideas about how to do things, and perhaps they've been creating blended learning solutions on the fly, without the benefit of a dedicated learning platform. The bronze plan includes the following:

• Creating an xPERT site for your company
• Training your project team
• Providing you with an eReference and templates for designing your solution
• Validating and provisioning your content
• Hosting and system administration